FAQs

Frequently Asked Questions (FAQ)

1) How can I contact Sivauss?
You can email us anytime at info@sivauss.com and our customer service team will be happy to help you.

2) Do you ship worldwide?
Yes! We ship to most countries worldwide.

3) Where do you ship from?
We work with trusted suppliers and fulfillment partners in the United States and internationally to deliver your order as fast as possible.

4) How long does shipping take?
Processing time: 1–3 business days.
Estimated delivery time: 7–12 business days (depending on your location).
During holidays or peak seasons, delivery may take slightly longer.

5) Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of placing it. After that, we may not be able to stop the shipment.

6) Do you provide tracking?
Yes. Once your order ships, you will receive a tracking number by email.

7) What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) and secure online payments through Shopify Payments.

8) What is the Mods Speaker and how does it work?
Mods Speaker is a vibration (surface) speaker that turns almost any surface into a speaker. Place it on a table, window, box, or wooden surface and enjoy louder sound through vibration technology.

9) Does it work on the floor or wall?
Yes, it works on many surfaces including floors, tables, glass, wood, and even cabinets. Sound results may vary depending on the material and size of the surface.

10) Is it Bluetooth?
Yes. It connects via Bluetooth to your phone, tablet, or laptop.

11) How do I use it?
1. Charge the speaker fully.
2. Turn it on.
3. Connect via Bluetooth on your phone.
4. Place it on any surface and play music.

12) Is it loud?
Yes — the sound becomes louder when placed on solid surfaces like wood, glass, or metal. Larger and harder surfaces usually produce stronger sound and bass.

13) What’s included in the box?
• 1× Mods Speaker
• 1× Charging cable
• 1× User manual

14) Do you offer a guarantee?
Yes. We offer a 30-day guarantee. If you have any issues, please contact us at info@sivauss.com and we’ll make it right.